How verification works
Last updated: 2026-02-27. This page explains the process behind listing states and recommendation confidence.
Verification framework
- Credential check (where required by market/service)
- Insurance evidence review (coverage + validity period)
- Reference and portfolio baseline checks
- Business standing and responsiveness monitoring
Status labels
Verified: required checks passed and currently valid.
Provisionally Listed: profile visible, but one or more checks incomplete.
Under Review: profile temporarily restricted pending additional review.
Important limits
Verification is an as-of-date signal, not a warranty of project outcome, workmanship, or timeline. Final due diligence, contract negotiation, and hiring decisions remain between homeowner and provider.
FAQ
Does paid status improve verification outcomes?
No. Paid participation can affect presentation and optional concierge modules, but not trust criteria.
How often are records refreshed?
Refresh cadence varies by signal risk and market. Time-sensitive records can be rechecked on request.